Sophia L. Rodriguez, Michael J. Foster
Featured May 21, 2026
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Turns out, when social media bots tell you off, you're more likely to follow the rules and keep posting than if a human does it, especially for minor issues; but for serious problems, how they talk to you really matters.
The study looked at who moderated, why content was removed, and how messages were written to see how users changed their behavior.
They found that computer bots made people follow rules better, and the best way to talk to users depended a lot on how serious their mistake was.